Helpdesk

We pride ourselves on offering an exemplary standard of competitively-priced support contracts to our customers.

Customers can benefit from our dedicated telephone/remote support Helpdesk by receiving a rapid response to any reported issues on site within our standard office hours. Our support team can also answer any questions you may have concerning the set-up, maintenance, and operation of your system.

Our standard office hours (excluding bank holidays) are:

Monday 08:30 -   17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00


For customers that require additional peace of mind we offer a 24/7 support contract that provides access to telephone/remote support day or night, and a commitment to mobilising our field service team to your site for emergency callouts.

Benefits of support

A support contract from MHT has many benefits:

  • Direct access to our team of technical specialists
  • Minimising downtime reduces operating costs and improves safety
  • Advice on the regular maintenance of your equipment can improve reliability and longevity
  • Remote support provides an accurate diagnosis and fast solution

Please speak directly to our friendly Sales team to discuss your Support requirements.