Helpdesk
We pride ourselves on offering an exemplary standard of competitively-priced support contracts to our customers.
Customers can benefit from our dedicated telephone/remote support Helpdesk by receiving a rapid response to any reported issues on site within our standard office hours. Our support team can also answer any questions you may have concerning the set-up, maintenance, and operation of your system.
Our standard office hours (excluding bank holidays) are:
| Monday |
08:30 |
- |
17:00 |
| Tuesday |
08:30 |
- |
17:00 |
| Wednesday |
08:30 |
- |
17:00 |
| Thursday |
08:30 |
- |
17:00 |
| Friday |
08:30 |
- |
17:00 |
For customers that require additional peace of mind we offer a 24/7 support contract that provides access to telephone/remote support day or night, and a commitment to mobilising our field service team to your site for emergency callouts.
Benefits of support
A support contract from MHT has many benefits:
- Direct access to our team of technical specialists
- Minimising downtime reduces operating costs and improves safety
- Advice on the regular maintenance of your equipment can improve reliability and longevity
- Remote support provides an accurate diagnosis and fast solution
Please speak directly to our friendly Sales team to discuss your Support requirements.